Legal
Refund and cancellation policy
The texts below are drafts for legal review before publication. They are not a binding contract.
Digital services
Custom digital services are not refundable after work has started, because they are made specifically for the client. This wording is a draft for legal review.
Before work starts
The order may be cancelled and the advance payment refunded in full within 48 hours of payment and before the kickoff session is held. This wording is a draft for legal review.
After work has started
If the client wishes to cancel, the value of work actually completed is charged, any surplus is refunded if it exists, and the client receives what has been completed. This wording is a draft for legal review.
If the company cannot deliver
If the company is unable to deliver for any reason on its side, all amounts paid for the uncompleted portion are refunded within fifteen days. This wording is a draft for legal review.
Devices and equipment
The device is inspected in front of the client at delivery. A factory-defective device is replaced during the warranty period at no charge. Return of devices that match the agreed specifications is not accepted after installation or after unpacking, except within the limits of the warranty terms. This wording is a draft for legal review.
Subscriptions
Subscriptions are cancelled with notice fifteen days before the end of the month. Fees for a month that has already started are not refunded. Upon cancellation, the client is given a complete copy of their data and code within seven days. This wording is a draft for legal review.
Consulting and training
Postponement is possible with 48 hours’ notice. Absence without notice is counted as attendance. This wording is a draft for legal review.